Shipping Policy

Thank you for shopping with Deep Blue! We are committed to delivering your order in a timely manner and ensuring your satisfaction. Please review our shipping policy below for details on shipping times, costs, and other important information.

GENERAL SHIPPING INFORMATION

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options, including standard and expedited shipping, to best suit your needs.

SHIPPING TIMES

Estimated delivery time is 5-8 business days after your order has been processed and shipped.

PRE-ORDER AND PRE-SALE

Pre-order or pre-sale items have an estimated shipping time of up to 6 weeks from the order date. This extended timeframe is due to the production and preparation necessary to ensure the highest quality for our customers.

We will keep you updated on the status of your pre-order or pre-sale items via email. Once your item is ready to ship, you will receive a shipping confirmation email with tracking information.

TRACKING YOUR ORDER

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on the carrier’s website.

Deep Blue is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Deep Blue will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

INTERNATIONAL SHIPPING

We currently ship to selected international destinations. Please check our website for the most up-to-date list of countries we ship to.

International orders may be subject to customs duties and taxes. These fees are not included in our shipping charges and are the responsibility of the recipient. Please check with your local customs office for more information on potential fees.

RETURNS AND EXCHANGES

Policy: For information on returns and exchanges, please refer to our Return Policy. If you have any questions or need assistance with your order, please contact our customer service team at support@planetdeepblue.org.